Terms & Conditions

Seasonal Pricing:  On 25th December 2015 from 0001 to 2359 and 1st January 2016 prices will be 50% more this is due to limited driver availability during this period.

All prices are quoted per vehicle.

It is the head passengerís responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage.

The vehicle capacities are stated on the website of Phoenix Cars of Essex.

If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.

Additional passengers and luggage may be added with the permission of Phoenix Cars of Essex to control to the car ordered but not exceeding the numbers per vehicle capacity ordered.

Payments can be made by the following methods:

  • Cash to the driver at the time of transfer (in sterling pounds).
  • Prepay by Credit or Debit card online OR Card payment to driver if available

All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes.

Phoenix Cars of Essex will  not be liable for any wrong information given by the person making the booking
Phoenix Cars of Essex will confirm the online booking via email if a valid email address is provided.

Any online credit or debit card bookings will be subject to verification.

Waiting Time Charges

On all airport pick ups, the maximum free waiting time is 60 minutes, starting from the flight landing time. Afterwards it will be 40p/min. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is head passenger or person who booked  responsible to choose the preferred pick up time at the time of booking the transfer.

Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 40 pence per minute will be added to the fare quoted

Additional drop offs and pickups will be charged 

£1.50 per mile with a minimum fee of £5.00 per diversion.

Booking Cancellations or changes

A booking of transfer can be cancelled or changed in advance by phone giving 24 hours notice prior to the transfer time.

In the event of a missed flight, it is the passengerís or bookerís liability to inform  Phoenix Cars of Essex immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre- paid, the fare will be refunded after deducting £7.00 for bank charges. However, if the passenger wises to take a later flight we will provide the service at no extra cost. Failure to notify this to Phoenix Cars of Essex, the passenger or booker will be liable to pay the full fare and if it is pre- paid, the fare will not be refunded.

If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.

This will include incorrect date and time of the bookings.

The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or sms to inform their status at the airport or seaport, this will be considered as a no show.

All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.

All bookings pre- paid by a credit or debit card will not be refunded in the event of a no show.

The driver will take the route to a destination by considering the following facts:

  • The traffic
  • Time
  • Road closures
  • Diversions.

The company accept no liability for the following:

  • Severe traffic delays
  • Road closures
  • Extreme and poor weather conditions

Refunds will be issued on the following conditions:

  • All pre-paid bookings booked with a credit card or debit card
  • Cancellation must be notified 12 hours prior to the actual pick up time.
  • If the passenger missed the flight
    The passenger must inform 
    Phoenix Cars of Essex immediately by phone, email and obtain a cancellation number from Phoenix Cars of Essex.

All refunds are subject to minimum fee of 6.00 (bank charges).

No refunds will be issued:

  • Cancellations notified less than 12 hours.
  • If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.
  • If the passenger leaves the pick up point without informing Phoenix Cars of Essex for any reason whatsoever.